Shipping and returns

How an order works

You place an order on the site without paying. Within 24 hours we email you payment instructions. Once payment clears, the workshop that made your pieces ships them to you. If your order has goods from more than one workshop, each part ships separately and may arrive on different days.

Online payment is coming. When it launches, this page will describe it. [Confirm: update this section when HesabPay goes live]

Where we ship

[Confirm: list the countries you ship to, or say worldwide]

Delivery times

Pieces are made or finished by hand, and shipping from Afghanistan can be slow and unpredictable. [Confirm: typical delivery time in days or weeks]

Shipping costs and customs

[Confirm: shipping costs. Checkout currently shows shipping as free][Confirm: who pays import duties and taxes]

Tracking

[Confirm: how customers receive tracking numbers. The site does not show them to customers yet]

Returns and refunds

[Confirm: return window, who pays return shipping, and when a refund is given]

If something arrives damaged or is not what you ordered, emailhello@afghanbusinesswomen.com with your order number.